Senior Design Researcher

Our studio is growing, and we’re looking for a few amazing people to join our awesome team. Maybe that’s you!

Every team member at Normative has a clear vision of what the future should be, and the passion to help build it. If you’re interested in creating software products and services that push boundaries and passionate about exploring the overlap between design, culture and technology, we should talk.


Role overview


Are you an experienced researcher who’s passionate about understanding human behavior? Are you fascinated by the nuances of our everyday interactions with each other, our built environments, and technology? Do you want to study a variety of complex problems in a collaborative and supportive atmosphere with a bunch of talented people?

Normative is a design and innovation firm working at the intersection of business, culture and technology. We are looking for a Design Researcher to join our dynamic, multi-disciplinary studio environment.

In this role, you will be involved in projects from beginning to end - from client discovery, recommending research approaches, research design, data collection, analysis, synthesis and presentation. Our projects involve multi-disciplinary teams and this role collaborates closely with software developers, a variety of designers, and strategy folks across all seniority levels of the organization to help bring insights into action.


Responsibilities


  • Delivering on end-to-end research including: planning and logistics, coordinating with recruiters, facilitating research sessions, synthesis and analysis, and articulating and getting buy-in for recommendations
  • Interacting directly with clients to identify their needs, keeping them engaged throughout the research, and presenting to stakeholders in compelling ways that inspire and incite organizations to take their next step
  • Working closely with designers, developers, and clients to translate ground truths from the field into tangible new products and compelling experiences
  • Collaborating with team members to develop and evolve research tools and analysis approaches that uncover meaningful findings

Qualifications


  • Experience with a variety of qualitative or ethnographic research methodologies and ability to select the right method depending on the problem
  • Experience developing research plans, adapting to changing conditions, and delivering results
  • Empathy for people, and passion for integrating deep human needs into design
  • Excellent observation, pattern recognition, and analytical skills
  • Demonstrated experience translating insights into areas of opportunity
  • Experience uncovering and understanding business requirements and opportunities; able to work with others to contextualize the work for positioning within business environment
  • Flexible, adaptable, and comfortable with ambiguous, complex problems
  • Able to articulate and present research concepts to teammates and clients
  • Able to manage timelines, quality, and delivery
  • Work well with others and see the value of cross-disciplinary teams

Preferred:


  • BA/MA degree in an anthropology, sociology, (or related field) or equivalent experience
  • Experience designing and leading stakeholder and subject matter expert interviews
  • Experience designing and leading workshops or co-creation sessions
  • Experience with in-person and remote usability testing
  • Familiarity with social or BSci theory, ability to apply and communicate theory in relevant and accessible ways
  • Familiarity with principles of interaction/UX design

To apply, please send a CV and cover letter to careers@normative.com with the subject “Design Researcher.”


Why work at Normative


Normative means as things ought to be and that’s how we think, work and practice everyday. We seek the overlaps between our core disciplines: research, design and development because it’s those tensions that allow us to push the boundaries of what we can, and ought, to do. Everyone on our team has a growth mindset and gets to work on some of today's most interesting challenges, using the latest approaches and technologies.

There are many other great things about working at Normative including excellent benefits (with fun stuff like massages!), flexible work hours, work-from-home options, extended vacation and more.

Most importantly, we respect each other immensely and are here to work on complex problems together. If this sounds like you, please apply!

We design your future.

Being an innovation leader means having to make difficult decisions every day with imperfect information. You imagine new possibilities, but they are obscured by the complexity of a world that never stops moving.